Frequently Asked Questions

Find answers to common questions about our rental services

Common Questions

What documents do I need to rent a vehicle?

You'll need a valid driver's license, proof of insurance, and a credit card for the security deposit. Additional drivers must also present their license.

What is your cancellation policy?

Reservations can be cancelled free of charge up to 24 hours before the scheduled pickup time. Cancellations within 24 hours may be subject to a cancellation fee.

Do you offer delivery and pickup?

Yes! We offer complimentary delivery and pickup within a 10-mile radius of our location. Additional fees may apply for locations beyond this area.

What is included in the rental price?

All rentals include comprehensive insurance, 24/7 roadside assistance, and unlimited mileage for local rentals. Fuel is not included - vehicles should be returned with the same fuel level as pickup.

Can I add additional drivers?

Yes, additional drivers can be added for a small daily fee. All drivers must meet our age and licensing requirements.

What happens if the vehicle breaks down?

Contact our 24/7 support line immediately. We'll arrange for roadside assistance or a replacement vehicle as quickly as possible.

Is there a mileage limit for the cars?

Each rental comes with a mileage allowance of 200 miles per day, unless otherwise specified. Total mileage allowance depends on trip length. Fees for mileage overages are applicable. (Example: 5 Day Trip = 1000mi)

What is the minimum age to rent from Hector's Whips

25 years or older in most cases. We do ask that you be at least 30 years old before you rent an exotic car or sports car.

Is there a Security Deposit?

Depending on the vehicle class, there may be a refundable security deposit. The deposit is refunded at the time the vehicle is returned. Security deposit amount depends on the vehicle's class.

Do you allow smoking?

No, smoking is not allowed in our vehicles. We ask that you please do so outside of the vehicle, otherwise you will be charged a damage/smoking fee.

Can I take the car outside of Spokane or Coeur d'Alene?

Yes, however please be mindful of the mileage limit for your trip, as we don’t want our customers to incur unforeseen expenses. Mileage overage charges may apply.

Can I take the car to Canada or Mexico?

Customer's looking to take a vehicle to Canada can do so, just be mindful of the mileage allowance on your rental. Unfortunately, we do not allow travel to Mexico with our vehicles.

Do you have a physical location?

We have a state of the art warehouse for our fleet, but Hector’s Whips has a focus on white glove service. We come to you and have your car waiting, with a variety of pick-up and drop-off options that fit your schedule and make your trip stress-free.

I changed the dates and the price changed, why is that?

While we try our best to have the most transparent and no-nonsense pricing possible, rental rates do vary depending on dates and demand.

I want the car delivered/picked up from a location I don't see listed. What should I do?

Feel free to contact us for any trip customization you need.

Do I need to fill up the has tank before I return it?

Yes, and no. We do ask that the car be returned at the same fuel level it was delivered, but we do offer pre-paid options at check-out to ensure a worry free trip.

Does the car need to be cleaned prior to return?

We pride ourselves on clean vehicles, and ask that you maintain that level of respect for the cars. You don’t have to detail it or do anything special, but please refrain from excessive mess from food/drinks, or outdoor elements like mud. A cleaning fee may be assessed for excessively dirty returns.

Do you allow dogs/pets?

In accordance with The Americans with Disabilities Act, we do allow certified and trained service animals to accompany our guests on their trips.